Pat Wagner, co-owner of Pattern Research, Inc., has worked with libraries and library-related organizations as a trainer and consultant since 1978. She specializes in good-humored and practical programs on personnel, management and leadership issues, including customer service, supervision, project management, marketing and strategic planning. Pat is a frequent presenter at national and state library conferences. She has spoken at ILA as well as for libraries and library systems around Chicagoland. A native Chicagoan, she lives in Denver, but cheers the Cubs.