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It happens to all of us: we find ourselves in the middle of a jaw-dropping, eye-popping situation that catches us unprepared and we don’t know what to say or do. This fast-paced session will give you the words and phrases to use the next time a situation finds you unaware. This session will bring to life the very situations that occur in your libraries and provide solutions for these awkward, ill-timed, and startling situations.
This event is sponsored by Illinois Library Association.
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