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Please join Erin Knutson, Customer Service Account Manager with Unique Management Services to learn more about their patron collections service, suing their "Gentle Nudge" approach to professionally and respectuflly encourage patrons to return materials. They are not a typical collection agency, so you don't have to worry about them alienating your patrons.
Categories: Management Skills/Administration
This event is sponsored by Illinois Heartland Library System.Event listed by: SHARE
Last day to cancel registrations is: 11/18/2019
Questions? Please contact Cassandra Thompson.
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