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Do you struggle with homeless, mentally ill and addicted patrons? Do you have patrons who bring in too many bags? Smell really bad? Panhandle in your library? Argue with you and other patrons? This interactive training is much more than simple “sensitivity training.” You will learn why homeless individuals do what they do and the practical tools for resolving problems. There is a special focus on mentally ill and/or addicted patrons. After this training, you will have more confidence with homeless patrons. This training is based on the ALA book, “The Librarian’s Guide to Homelessness.”Event Coordinator: Roberta Richter Email: email@example.com Phone: 815-942-6880
Parking is available on the North and West sides of the Library.
Categories: Customer Service, Joliet Area
This event is sponsored by Reaching Across Illinois Library System.
Last day to cancel registrations is: 10/18/2019
Questions? Please contact Anna Duff.
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