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Many libraries dedicate resources to innovation yet are unsure if they are using the right framework to produce results. Calgary Public Library started down this pathway in 2014 by embracing service design. Jackie Flowers and Stephanie Nemcsok from the Calgary Public Library will lead this interactive session on service design.This session will offer participants an opportunity to learn how service design will enhance their organization’s innovation culture; will help them formally integrate creative processes into their projects; and provide them a template for empowering staff to use a designers’ mindset.
Categories: User Experience
This event is sponsored by Library Administrators Conference of Northern Illinois.
Questions? Please contact LACONI Events.
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