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Joe Dutra worked with Ryan Dowd, author of The Librarian's Guide to Homelessness (published by the American Library Association), at Illinois' second largest homeless shelter for seven years, leaning how to deescalate conflict situations. His Master's of Public Administration and experience working for nonprofits, provides Joe with a unique perspective that makes sense for libraries. He will share proven methods to keep a smooth-running library that works for everyone. Come to this program to learn how to compassionately, confidently, and effectively address problematic behavior from patrons experiencing homelessness, mental illness, addiction, or trauma. This Morning Session will focus on the basics. Breakfast is included in the Morning Session.For more information read this American Libraries' magazine article.This event is the first offered by the Roadside Training Planning Committee.
Register by: 9/18/2018
Categories: Customer Service
This event is sponsored by Illinois Heartland Library System.
Last day to cancel registrations is: 9/18/2018
Questions? Please contact Anna R Yackle.
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