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Presenter

Diane Decker

Diane Decker has extensive experience facilitating and coaching groups and individuals to improve their effectiveness. Her approach to training helps participants to get excited about learning and growing. Since starting her company, Quality Transitions, in 1994, Diane has worked with a diverse group of clients, including service and manufacturing firms, government agencies,and not-for-profit organizations. Prior to Quality Transitions, Diane worked for Procter & Gamble in Customer Service and Operations Management. Diane has a BS in Industrial Management from Purdue University and an MBA from Xavier University. She is certified as a Professional Facilitator through the International Association of Facilitators. Diane is a co-author of First Job Survival Guide: How to Thrive and Advance in Your New Career and Serving the Public: A Curriculum for Court Employees. She has been quoted in publications across the country, including the Chicago Tribune and the Wall Street Journal. Diane has also shared her insights on the workplace as a radio guest.

 

Upcoming Events
Customer Service Excellence in Libraries
Sponsor(s): RAILS
Thursday, April 17, 2014 (9:30 AM - 12:30 PM)
Where: Normal Public Library

Customer Service Excellence in Libraries
Sponsor(s): RAILS
Tuesday, May 13, 2014 (9:30 AM - 12:30 PM)
Where: Stockton Township Public Library

Customer Service Excellence in Libraries
Sponsor(s): RAILS
Tuesday, May 20, 2014 (1:30 PM - 4:30 PM)
Where: Quincy Public Library