WJ: Implementing an Online Help Desk Using Event Tracker

When:		Tuesday, March 16, 2010 (1:00 PM - 2:00 PM)
Where:		WJ TechAtlas Wimba Room (Web conference)

• Registration.: Register

NOTE: This event is managed by WebJunction. Please check their calendar (registration link below) for any changes to this event.

Event Tracker is a tool within WebJunction's free set of tools called TechAtlas for Libraries which allows users to create an online "help desk" so they can track all of the requests and solutions to computer troubles in the library. When a staff member reports the problem using the web-based form, TechAtlas notifies the designated technical support staff by e-mail. After the problem has been resolved, there is space in Event Tracker to include the solution. This creates a knowledge base that can be referred to later if the same problem occurs. It also helps you to stay on top of all the technology tasks that need to be completed in the library.

Note that you may find the free session on the TechAtlas inventory tools on March 10 helpful, but it is not required.