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The numbers show that people turn to libraries in tough times. As part of Project Compass, a grant-funded partnership of WebJunction and the State Library of North Carolina, research has been conducted to assess these increased patron demands on libraries and responses to those needs from state libraries and local public libraries. Join us for an overview of this research, an introduction to the project and to a new area of Workforce Resources on WebJunction with library specific resources and responses to these tough times.Explore immediate, easy and effective tactics that can be implemented on a shoestring or non-existent budget to respond to patron workforce development needs. Hear about strategies for "triaging social services" and for ways to analyze your library's services in relation to existing community social services. Discover new ways to create partnership with other agencies in your community to leverage workforce development efforts.Presenters:Raye Oldham, Continuing Education Consultant, State Library of North CarolinaBetha Gutsche, Project Compass project coordinatorKitty Yancheff, Public Services Division Manager, Humboldt County Library
Categories: Customer Service, Diversity
Tags: customer service, resourcesWorkforce
This event is sponsored by Illinois State Library.Event listed by: Alliance Library System, DuPage Library System, Lewis & Clark Library System, Lincoln Trail Libraries System, Metropolitan Library System, North Suburban Library System, Prairie Area Library System, Rolling Prairie Library System and Shawnee Library System
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