Helping Others Cope with the Challenges of Job Loss Amid Economic Crisis

When:		Tuesday, February 9, 2010 (1:00 PM - 3:30 PM)
Where:		NSLS Auditorium (In Person, Max: 75)
Cost:		$60.00
Presenter:		Diane Shelton

• This event has passed.

Each day in America shell-shocked patrons walk into public libraries asking for help in dealing with both the job search process and/or the destructive effects of the current economic climate. So what can library staff do to help these patrons, especially if they themselves are challenged with similar fears? The more that library staffers understand the psychology behind distressed emotions and learn about the tools used to manage this distress, the more effective they will be for their patrons, while at the same time supporting their own emotional health. Instructor Diane Shelton, a Licensed Clinical Professional Counselor and a career consultant, will draw from her extensive experience in the library, corporate, non-profit, medical, and entrepreneurial worlds to create an outstanding learning experience for attendees.

At the end of this session, participants will:
• Know how to best help those who are in a fragile emotional state
• Be able to define the types of listening skills, including empathic/reflective listening, needed to help those who are under duress
• Have an understanding of when it is okay to “stop helping”
• Know when one’s own issues have been triggered (especially in light of today’s economic uncertainty)
• Be able to inspire hope and increase motivation in those who are in the job search process
• Know how to assess a situation and maintain safety when dealing with patrons

Categories: Customer Service

Tags: job loss, economic crisis, job searches, listening skills

This event is sponsored by North Suburban Library System.

Last day to cancel registrations is: 2/2/2010

Questions? Please contact Donna Tieberg.

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