Understanding Mexican/Latin American Culture

When:		Tuesday, December 1, 2009 (9:30 AM - 12:30 PM)
Where:		Eisenhower PLD (In Person, Max: 30)
Cost:		$45.00
Presenter:		Catherine Popowits

• The registration deadline for this event has passed.

Participants will increase their ability to serve community residents from Mexico and other Latin American countries.

Seminar objectives include:

• Learn about the cultural values in Latin America that impact how the public library is viewed
  
  
• Explore why some Latino residents may be hesitant to use library services
  
  
• Discuss how to assess the needs of your Latino residents and design library services to meet those needs
  
  
• Practice strategies for building strong relationships with Latino patrons
  
  
• Learn strategies for increasing library use by Latino residents

Register by: 11/24/2009

Notes
A minimum of 17 registrations must be received by 14 days prior to the program to avoid cancellation.


MLS has a 48 hours cancellation policy. Members must contact MLS 48 hours before the event. You are responsible for payment if you do not cancel within that time.

Categories: Customer Service, Consulting & CE

This event is sponsored by Metropolitan Library System.

Last day to cancel registrations is: 9/1/2009

Questions? Please contact Yvonne Riley.

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