WJ: Implementing an Online Help Desk Using Event Tracker

When:		Thursday, April 16, 2009 (2:00 PM - 3:00 PM)
Where:		WJ TechAtlas Wimba Room (Web conference)

• Register at WebJunction.: Register

TechAtlas for Libraries is a set of free online tools to help libraries with the technology planning and the management of their computer inventory. Event Tracker is a tool within TechAtlas which allows users to create an online "help desk" so they can track all of the requests and solutions to computer troubles in the library.

When a staff member reports the problem using the web-based form, TechAtlas notifies the designated technical support staff by e-mail. After the problem has been resolved, there is space in Event Tracker to include the solution. This creates a knowledge base that can be referred to later if the same problem occurs. It also helps you to stay on top of all the technology tasks that need to be completed in the library.