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This workshop is already half full! Register soon to ensure a place.The Crisis Prevention Institute's (CPI) Prepare Training® program is an adaptable and expansive curriculum that is customized to meet the evolving needs of today's library environments. With a core philosophy of Respect, Service, and Safety at Work®, the program offers proactive solutions so libraries can count on confident, well-trained employees who respond consistently and effectively to a variety of challenging situations. Any library environment facing difficult or disruptive patrons, employees, or other visitors will benefit from this unique program.This Prepare® Foundation Course introduces the key components of the program. Participants acquire the skills to effectively respond to anxious, irrational, angry, hostile, or potentially dangerous behavior, and minimize the negative impact of challenging encounters. Participants will: * Learn how crisis situations evolve and develop * Examine the issues that impact Respect, Service, and Safety at Work® * Explore the nonverbal and verbal elements of communication that can impact a crisis situation * Practice de-escalation strategies * Learn how to set limits with individuals who are verbally aggressive and noncompliant * Understand the reciprocal relationship between one's own behavior and the behavior of others * Develop coping mechanisms that can help maintain professionalism during confrontations * Explore ways to learn from crisis situations and improve future interventionsAbout the Crisis Prevention Institute:The Crisis Prevention Institute is the worldwide leader in behavior management training as it applies to crisis prevention and intervention. Since 1980, CPI training programs have been attended by more than five million professionals, from organizational leaders to associates, spanning thousands of organizations.CPI training has been provided to professionals in the US (including Puerto Rico), Canada, the United Kingdom, Ireland, Germany, Australia, New Zealand, and Japan. CPI's training programs and support materials have been made available in seven languages and dialects.In addition to training programs, CPI creates and publishes print and electronic resources including the Journal of Safe Management of Disruptive and Assaultive Behavior (JSM).Coffee & Registration at 8:30 a.m. Lunch is included.
Categories: Customer Service
Tags: CPI, CPI Training, Nonviolent Intervention Training, Crisis Prevention Institute, Nonviolent Intervention, CPI Nonviolent Intervention Training
This event is sponsored by North Suburban Library System.
Last day to cancel registrations is: 4/6/2009
Questions? Please contact Donna Tieberg.
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