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Event Detail

Customer Service and Beyond

When:  
Friday, April 11, 2014 (10:00 AM - 3:00 PM) Export to vCalendar
Where:   Chatham Area Public Library (In Person)

Registration:
Please print and fill out the registration form and mail it to:
Chatham Area Public Library
600 E Spruce
Chatham, IL 62629


Please make all checks payable to: Friends of C.A.P.L.D.

PLEASE R.S.V.P. NO LATER THEN MARCH 31ST, 2014

Questions Please E-Mail: Amy director@chathamlib.org or Monica monicam@chathamlib.org

Note: Those wanting to stay the whole day, but bring a bag lunch may do so.

Agenda
10:00-12:00 Continuing Education Free Forum Groups with Area Libraries:


  • Directors (Genealogy Room)

  • Cataloging/Barcoding - Counts towards SHARE cataloging EDU (Conference Room)

  • Children’s Free Form Free For All (Activity Room)

  • Circulation & Reference (Galleries ABCD)


12:00-1:00 Lunch

1:00-3:00 Guest Speaker & Author of Customer Service Beyond: Dawn Mushill

  • Dawn Mushill has been a public speaker ever since people have listened. She started speaking in front of people in 1994, when she was student teaching. She loved seeing the light bulbs go off in the crowd as she spoke, so she started providing customer service training. She was inspired to become a public speaker because she felt she could assist companies in setting up expectations and providing solid training on what level of customer service the company would like to achieve. Working in management for 20 years and also as an adjunct professor at Southwestern Illinois College for 16 years, Dawn gives seminars about customer service and attitude from a new, fresh perspective that her audiences enjoy and understand