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Event Detail

WJ: What Would Walt Do?: Quality Customer Service for Libraries

When:  
Wednesday, December 12, 2012 (12:00 PM - 1:00 PM) Export to vCalendar
Where:   WJ Webex Room (Web Conference/Webinar)

NOTE: This event is managed by WebJunction. Please check their calendar (registration link above) for any changes to this event.

Looking for some magic to improve customer service in your library? The Disney Institute on Quality Service has set high standards for creating a quality customer experience and their ideas can be applied at your library. Our panel of Colorado librarians attended the Disney Institute Quality Service preconference sponsored by ALA's LearnRT at the annual conference in Anaheim in 2012. Since then, they’ve been waving their magic wands to improve customer service in Colorado libraries and they’d like to share their discoveries with you. Learn how to define quality service, set a common purpose for all library staff, and better understand your customers. You’ll walk away with ideas to make your library’s customer service sparkle.

This WebJunction webinar is presented in collaboration with ALA's LearnRT. Did you attend the Disney Institute? Join this conversation and share your ideas and successes.

Presented by: Crystal Schimpf, Trainer, Colorado State Library; Elena Rosenfeld, Associate Director of Public Service, High Plains Library District; and Suzanne McGowan, Branch Manager, Anythink Wright Farms.

Type:   Program

Categories: Customer Service, Management Skills/Administration

Tags: customer service, Walt, Disney, ALA, LearnRT


This event is sponsored by Illinois State Library.

Event listed by: Chicago Public Library System, Dominican University, GSLIS, Continuing Prof Dev, Illinois Heartland Library System and Reaching Across Illinois Library System


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