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NOTE: This event is managed by WebJunction. Please check their calendar (registration link above) for any changes to this event.In these tough economic times patrons faced with increased financial challenges need help and are too afraid to ask. Discover how you can connect library patrons to trustworthy financial assistance information and learn how three county government departments in Washington County, Minnesota collaborated to get reliable and just-in-time information to county residents. Presentations will explore how partnerships are established, programs are organized, and provide recommendations for other libraries and community partners.Presenters: Joe Manion, public services division manager, Washington County Library; Nicola Viana, homeownership specialist at the Washington County Housing and Redevelopment Authority (HRA); and Brian Huffman, Washington County Law Librarian. This session is the fourth in a series brought to you in collaboration with the Jobs and Small Business Task Force of MELSA, serving the eight public library systems of the Twin Cities metro region of Minnesota.
Categories: Customer Service, Management Skills/Administration, Public Relations
Tags: customer service, patrons, MELSA
This event is sponsored by Illinois State Library.Event listed by: Alliance Library System, DuPage Library System, Lewis & Clark Library System, Lincoln Trail Libraries System, Metropolitan Library System, North Suburban Library System, Prairie Area Library System, Rolling Prairie Library System and Shawnee Library System
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