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Serving Patrons with Dementia
Sponsor(s): RAILS* and IHLS
Friday, February 10, 2017 (10:00 AM - 12:00 PM)
Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room , RAILS Live Video

When Nice is Not Enough: How to Master Difficult Customer Service Situations
Sponsor(s): RAILS
Thursday, February 23, 2017 (9:30 AM - 12:30 PM)
Where: Zion-Benton Public Library